Terms and conditions

1. Overview These terms and conditions govern the use of The Gift Maison website and the purchase of products from The Gift Maison. By accessing our website and making a purchase, you agree to comply with these terms.

2. Personalisation and Custom Orders

Personalised products are crafted based on the specifications provided by you at checkout.

Once an order is placed for a personalised item, changes cannot be made, and cancellations are not accepted due to the custom nature of the products.

It is your responsibility to ensure that all information provided for personalisation (e.g., initials, dates, names) is accurate.

3. Payment and Pricing

Prices for products are listed in GBP and include VAT where applicable.

The Gift Maison reserves the right to change product prices without prior notice.

Payment is due at the time of order placement. Accepted payment methods are provided at checkout.

4. Shipping and Delivery

We offer delivery across the UK and internationally. Delivery times and rates will vary depending on location and shipping option selected.

Please note that delivery estimates are approximate and may be affected by external factors beyond our control.

The Gift Maison is not liable for any delays once the item has been dispatched.

5. Returns and Refunds

Due to the personalised nature of our products, returns and refunds are only accepted if the item is faulty or incorrect.

If you receive a defective or incorrect item, please contact us within 14 days of receiving the product for resolution.

Proof of purchase and photographic evidence of the issue may be required.

6. Intellectual Property Rights

All content on The Gift Maison website, including product designs, images, logos, and text, is the property of The Gift Maison and protected by copyright law.

You may not reproduce, distribute, or use any content from this website without prior written consent from The Gift Maison.

7. Privacy and Data Protection

Your personal information is collected and used solely for order processing, personalisation requests, and shipping purposes.

We respect your privacy and adhere to applicable data protection laws. For more details, please see our Privacy Policy.

8. Limitation of Liability

The Gift Maison shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

Our total liability to you shall not exceed the amount paid for the purchased item.

9. Changes to Terms and Conditions

The Gift Maison reserves the right to update or change these terms and conditions at any time. Continued use of the website following any changes constitutes acceptance of those changes.

10. Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales.